Hiring an IT Company for your business is a lot like hiring any other employee. You don’t want to hire blindly, without getting all the facts. That’s why it’s important to ask questions before making a final decision. Here are a few key questions you should consider asking when selecting a managed IT company for your business.
1. What Industries Do You Specialize in?
If you work in a specific industry, it’s important to ask if the managed IT Company has experience with that particular area. Certain industries have their own unique needs and challenges when it comes to technology, so having professionals who understand these needs is invaluable.
2. Do You Offer Different Levels of Support?
Different businesses require different amounts of support. If your business needs ongoing maintenance and troubleshooting services, make sure the managed IT company offers these types of services. On the other hand, if you only need certain tasks completed periodically, such as software updates or security audits, the company should have packages available to meet those needs.
3. Can You Provide Me With a List of References?
There is no better measure of a company’s performance than feedback from their clients. Ask for a list of references and be sure to follow up with each one to get an honest opinion about the company’s services and support. Questions you can ask their references can include:
- Do they deliver what they promised?
- Are they easy to contact?
- Do they communicate well?
- Are response times satisfactory?
4. What Are Your Response Times?
Make sure you understand what sort of response times the company can provide in case something goes wrong with your system. You don’t want to be left waiting for hours when there is an emergency that requires immediate attention.
5. How Long Have You Been in Business?
This is an important factor to consider when choosing a managed IT company. The longer a company has been around, the more experience they are likely to have which can be beneficial for your business.
6. Will We Get a Dedicated Account Manager or Engineer?
It’s important to know who will be responsible for managing your account and providing support services. Ask about their approach and determine whether someone will be assigned exclusively to your account or if a team of engineers will be working on it.
7. Do You Supply Hardware?
If you need to purchase any hardware for your system, make sure the company can provide these items and include them in their contract. This could save your business time and money by avoiding having to purchase the items separately.
8. What Isn’t Covered in Your Support Contract?
It’s important to understand exactly what is and isn’t included in the terms of the support agreement so there are no surprises down the line. Make sure you ask questions you might have before signing any contracts.
Axiom IT: For All Your IT Needs
At Axiom, we understand how important it is for businesses to select a managed IT company that meets their individual needs and provides quality service. That’s why we offer several different services and packages to fit any budget.
We specialize in providing security training for our clients, so you can be sure your data is protected from cyber threats. We also have a team of experienced engineers and account managers who are available 24/7 to provide support when needed. Contact us today to learn more about how AxiomTalk could be the perfect IT partner for your business!